Analytics (12)
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How do I find out how many Customers are registered on my system?
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How do I download service request information from the analytics tab?
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How do I download my organisation's People-Information report?
Assets (15)
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How do I manage Assets via Mobile Worker?
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Why can I not see assets uploaded from a CSV file?
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Asset Enhancements
Blue Badge (20)
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How do I manage the contract for a blue badge?
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What is the minimum customer information I need to order a blue badge
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How do I apply for a Blue Badge?
Bookings (26)
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How do I add a discount to a booking item?
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How do I add terms and conditions to a booking item?
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How do I add an option to a booking item?
Branding (4)
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How do I add corporate images into my system?
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How to define a print layout to download contract notification?
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Branding Requirements - Location and Address
Configuration (4)
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How do I update my Organisation's Privacy Policy on Mobile
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How do I change the font on my system?
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How do I configure and use the Street Collection Calendar?
Community (4)
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How do I use the Deregister and Erasure functionalities?
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How to provide admin access to change customers passwords
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How can I update the statuses of service requests when marking a profile as deceased?
Document Generation and Printing (13)
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What are the steps to use advanced printing?
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What is the difference between a document layout and template?
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How do I create the document template for service requests?
Email (5)
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How do I configure my Organisation's email address on our system?
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How do I add service request answers to the subject lines of emails?
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How to edit the registration email template
Integrations (13)
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What do i do if my integration goes down?
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What do I need to start an Azure Active Directory (AD) project?
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What payment gateways does MCS support?
Knowledge (6)
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How do I add and amend knowledge articles on my system?
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How to configure review dates and view count for knowledge articles
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Artificial intelligence on MCS
Location and addresses (14)
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How to enable location picker settings
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How do I configure Portlets on my system?
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How are addresses displayed in the Location Picker?
Messages and notifications (14)
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How to I customise the text area for email notifications when a new customer is added?
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Why haven't I received a Push Notification?
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How do I test what a message will look like?
Mobile Worker (10)
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How do I remove the "Reject all" option from Mobile Worker?
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How do I configure Lone Worker for my Organisation?
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How do I use Image Overlay within Mobile Worker?
Payments (5)
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How do I restrict Customers from making payments until they are approved?
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Why can I not see payment information in a service request?
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How do payments work on the system?
Products (9)
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How do I configure the Products Plugin in a Form?
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How do I create Products?
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How do I use payments with Products?
Rules (10)
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How do I configure a "Notify by Answer Value" Action within a Rule?
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How do I create an Event Rule?
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How to add rules to add pivot charges via a checklist
Service management (7)
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How do I configure Outcomes?
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How do I delete Service Requests from my organisation's system?
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How do I send an email with generated documents via Rules?
Self service scanning (8)
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How to configure mobile settings
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Analytics for Self-Service Scanning
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How do I scan documents via Self-Service Scanning?
Self Service (6)
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How do I change my Organisation's Terms and Conditions?
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How do I change my Organisation's Terms and Conditions?
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How to add notes or supporting instructions for accounts used within the customer portal?
Tasks (16)
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How do I set up Statuses and Transitions for Tasks?
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How to use check lists with tasks
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How do I import tasks in bulk?