How do I configure Lone Worker for my Organisation?

This new feature is used to call a pre-defined contact number in case of emergencies from a mobile device, where a worker requires immediate assistance.  This allows the worker to set check in times with reminders from a mobile device. The worker may check in at any time from a mobile device and alarms will be raised within the system if the time is exceeded.    A worker may also call their Supervisor or raise the alarm manually from the device.  An SOS/Emergency number can be configured on a per Worker basis.  

All workers can be monitored and managed from within the Workforce module of the Admin Portal.

Please see attached document 'Lone Worker_v1.2_1.4' for the defined process flow.

 All calls made are subject to a charge.  Please contact Abavus Support for further information ([email protected]).

For each Lone Worker, an SOS Contact Number and Manager Contact Number will need to be configured.

1. How to Configure the SOS Contact Number

Admin Users can configure the emergency contact number via the Community Module:

01. Go to Community -> People -> Profile, and select Add -> Contact Point

02. Configure the Type to [Phone] and [Mobile], and the Purpose to [SOS].  The Country Code should be configured and the Number entered into the Number back only. Click on the “Add” button after completing all necessary fields. 

The configured SOS number will be displayed under “Contact Points”. 

Workers can call SOS from the Lone Worker tab, within the Mobile Worker App. 

The process flow for SOS is as follows:

[Call SOS -> If not answered -> Call SOS again -> If not answered -> Call Manager]

When anyone answers the call, it will connect the person to the Worker who requested the call. The system will make two attempts to call the given SOS number. If it is not answered after two attempts, the system will call the Manager’s number, as configured in the system.How to Configure the Call Supervisor/Manager Contact Number

2. How to Configure the Manager Contact Number

Admin Users can configure the Supervisor’s contact number from the Community Module.

01. Go to Community -> People -> Profile -> Employment, and select Add -> Relationship

02. Select the relevant Employee from the list, and configure their Relationship to  [Manager]. Click on the “Add” button once all necessary details are completed.

The chosen Manager must have a contact number. If the Relationship is not added, the call will default to the Manager/Contact Centre added via Administration -> Workforce Settings. Please note, the default Manager/Contact Centre will also have a contact number added. 

3. Other Types of Calls in Lone Worker

Reminder Call - the system will give a reminder call to the Worker before their check-in time, based on the time set on initial entry to Lone Worker (e.g. if a reminder is set 5 minutes before check-in time, they will receive a reminder call 5 minutes before it).

Check-in Time has Expired - the Worker will receive a call after their check-in time has expired, in addition to the set grace period that was configured in the original setup (e.g. if the Worker check-in time is 11:00am, and the grace period is set to 5 minutes, the Worker will receive a call at 11:05am).

4. Workforce Monitoring

TBC