Web Accessibility Compliance Statement

The Abavus My Council Services platform has been designed and developed with the needs of people with sight loss and disability in mind. We have also considered guidance and best practice on web accessibility through user usage, and where possible we aim to go above and beyond compliance guidelines.

Web Accessibility Conformance Statement

The Abavus My Council Services team continually tests all web content on the My Council Services platform to WCAG 2.1, Level AAA compliance.

We test our web pages and content against the WCAG 2.1 guidelines, and where necessary we have made changes to meet the new criteria.

The criteria we test against are taken from the technical standard Web Content Accessibility Guidelines 2.1 (WCAG), published by the World Wide Web Consortium (W3C).

We are always striving to make improvements to the accessibility and usability of the platform.

Compliance Standards

We endeavour to always test with a wide range of technology, but we cannot always commit to testing every browser version with every version of assistive technology, nor testing on every operating system version or mobile handset type. We primarily focus on testing with more recent technology, as this generally provides enhanced security and improved accessibility features and support for users.

Technology We Use For Testing

We test the platform using the following browsers and assistive technology combinations:

• Microsoft Edge


• Mozilla Firefox


• Google Chrome


• Apple iOS - iPhone and iPad with VoiceOver and Magnification


• Android - Chrome with Talkback and Magnification


• Windows High Contrast mode (Edge and Firefox)


• In-browser magnification up to 400 per cent


• Keyboard navigation only

Third Party Functionality and Services

Within some small areas on our platform, we use third parties to deliver functionality and services that we do not currently develop ourselves. Wherever possible, we work with these parties to ensure that the service they provide achieves conformance with WCAG 2.1 Level AAA.

We cannot guarantee that all our third party functionality and services will always remain accessible and usable. If therefore you consider that any of our third party services are not usable, please email our support help desk: [email protected]

External Links

Please be aware we are not responsible for the content of external websites, nor any accessibility issues that may be present on those websites.

Legacy Support

While we try to ensure support for older browsers, it is not always possible or feasible to continue this support.

Improvements

We are committed to the continual improvement of the accessibility of our platform. We achieve this by doing the following:

• Performing regular accessibility audits


• Communicating with our customers and incorporating their feedback to improve our services


• Staying informed of the latest best practice and evolving standards