How to configure mobile settings

Customer time out

This setting will allow you to define the amount of time offered before the session expires.

If there is no activity, then the timmer will reach zero. At this point, the session will expire, and the current process will clear down all customers entered information and return to the home screen. This is to stop someone from completing their details, scanning documents, and walking away from the device, meaning the next person can access the previous customers’ information. Once a service request is submitted, no previous history will remain on the device.

The timer is shown to the customer, ensuring they complete their activities before the timer runs out.

Configuration steps

1. Go to Administration > Self Service > Settings > Group: Dynamic screen  
2. Click on "Set time out."
3. Configure the value in seconds, for example, 60 seconds

Enable Self-Service on the mobile app

This setting will allow the tabs to be configured for mobile apps and enable self-service scanning features.

Configuration steps

1. Go to Administration > Self Service > Tabs.
2. Click on Add to create a new tab or edit an existing tab.
3. Select "Yes" for "Is self-scanning?". "No" is the default value.
4. Configure other details for the Tab and Add/Update it.

Human-Validated documents

For the document types where the setting for visual identification is enabled, the mobile application will show a pop-up where floorwalker can scan their QR code after verifying the paper documents. The system will validate the QR code as per the access role configured within the platform and allow the customer to proceed further.