How do I delete Service Requests from my organisation's system?

The My Council Services platform now allows you to delete Service Requests from the Admin Portal. This can be used to remove Service Requests from your system, for instances such as accidental submission or repeat submissions.

What steps do I need to follow to delete Service Requests?

1. Your account will need permission to delete Service Requests. This can be done by one of your Super Administrators.

Go into Administration -> Access -> Access Control

2. Select the relevant Access Role to configure permissions for.

3. Click on  Select Access Group 

4. You will be shown a list of different areas of the system accessible to Admin Users.

Scroll down the list. The ability to delete Service Requests is held under Service Desk -> Manage -> Action

Scroll back up, click on  Select  and then click on  Save  to apply the changes.

5. Whoever is assigned that Access Role will now be able to delete Service Requests.

To do so, go into Service Desk, and click on any Service Request. Scroll down the list of actions on the right hand side.

Click on  Delete  under "Action".

6. The following pop-up will appear asking you to confirm the deletion of this Service Request.

Click  OK  and the Service Request will be removed from your organisation's system.

Note: Once a Service Request has been deleted, it cannot be restored.