How do I use the Service Dashboard?

Service dashboard provides comprehensive analytics dashboard providing an overview of all submitted service requests, complete with associated information. The presentation incorporates visual aids, such as pie charts, graphs, and pyramids.

To access the latest dashboard, login with your user credentials and go to dashboard module from the right side menu.

After that, click on Dashboard page region.

Select Catalogue, Form, Period and click on Go to load the all the latest data for the selected period.

All the information for the configured period can be viewed by going through different sections such as Service, Owner, Priority and Submission.

In the Service section, you can view some sub-sections such as Stage, Assigned, Total and Status.

Stage: It will reflect the stage of service requests in terms of percentage as per their status.

Assigned: It will reflect the percentage of service requests assigned to owners.

Total: It will reflect total number of submitted service requests.

Status: It will represent the service requests as per their status along with owners.

In the Owner section, you can view service request by owner, priority by owner, service request by team and status by owner.

Service request by owner: It will reflect the total number of requests assigned to the respective owners.

Priority by owner: It will show service requests set on priority by respective owners.

Service request by team: It will represent the total number of service requests submitted by different teams.

Status by owner: It will show status of service requests assigned to respective owners.

In the Priority section, you can view service request by priority, stage by priority and channel by priority.

Service request by priority: A pictorial representation of service requests by priority will be visible in this segment.

Stage by priority: The stage of the service requests will be displayedaccording to their priority.

Channel by priority: Popular channels will be visible here based on their priority order such as website, android, iPhone and iPad.

In the Submission section, you can view statistics regarding submitted requests on the daily, weekly and monthly basis.