How do payments work on the system?

Integration between your Payment Provider and with our Forms module can be enabled to provide the ability to take payments. 

This can include the following within a Form:-

1. Using an item on a Form to determine a payment amount - this is typically for a Single Line Payment.

2. Using our 'Products' module to determine a payment amount - this is typically where one or more items or amounts can be selected.

3. Using our 'Bookings' module to determine a payment amount - this is typically where one or more items or amounts can be selected as part of a booking.

4. Using our 'Contracts' module to determine a payment amount - this is typically where one item from a Contract is selected.

There are three points of entry for a payment to be made :-

1. Online Form - using a Short URL or through your Customer Portal - this is where the customer makes a payment directly.

2. Assisted Payments - using Service Desk or Contact Centre - this is where a User takes a payment on behalf of a customer.  This uses separate parameters to an online payment and should follow the correct PCI regulations.  This is typically automated telephone payments, cash or cheque reconciliation and chip and pin where the card holder is present (CP).

3. Mobile - using your Native app - this is where the customer makes a payment directly

For further details please contact Abavus support at [email protected].