Dec2020 - News module in Customer Portal and Contact Centre

Created by Mark Eves, Modified on Tue, 26 Apr, 2022 at 4:00 PM by Mark Eves

The News module is now also available within the Customer Portal and Contact Centre. The process to configure news articles is available here: https://itouchvision.zendesk.com/hc/en-gb/articles/360010226297

Note

By default, this functionality is enabled for all clients. Please ask us if you wish to disable it from your own instance.

What steps do I need to take to enable the News module for the Customer Portal and Contact Centre?

Go into Administration > Self Service > Portal

In the top-right, set "Enable News View" to "Yes", and Save the changes.

Once enable, the News button will appear for all logged-in users on the Customer Portal at the top-right side. From here, the user can search and view the news articles.

The News button will also appear in Contact Centre. When you go into a user's profile, the option will be available under View > News