This article outlines the enhancements and further developments that form part of the v25.1 release, scheduled for deployment on live MCS systems on 1st March 2025.
If you have any questions regarding this release, please contact [email protected].
| Functionality | Area | Description | Guide |
| Microsoft 365 | Email Account | All councils are strongly encouraged to transition to using a Microsoft 365 mailbox within their own Microsoft 365 tenant for sending and receiving emails via the My Council Services system. Making this change will help prevent issues related to DKIM, spam filters, and email deliverability. Additionally, it will provide greater flexibility for future enhancements, such as Service Messaging. | Guide |
| GDS Email Templates | Mail Templates | The improved email templates are available in all Demo instances for review. These bring an updated style to emails sent from the system but do not affect the content of emails. They also greatly improve the readability of emails on mobile devices. We recommend the GDS email templates are enabled in Production instances as soon as possible to ensure a consistent and improved experience across all communications. These can be activated upon request. | - |
| GDS v5 Portal | Customer Portal | The portal is now available for testing and deployment with most customers. If you are interested in beginning to test the portal immediately on your demo system, please contact [email protected]. Specific changes included in the v25.1 release:
| Guide |
| Grants module | Grants | Development has continued on the new Grants module and is available for use on MCS. The solution allows you to create pots of funding, and allocate grants against applications. If you would like a demonstration of the solution, please contact [email protected]. | Guide |
| Information module | Information | Development has continued on the Information (FOI) module. This release will include client specific bug fixes. If you would like a demonstration of the module, please contact [email protected]. | Guide |
| Draw Asset location | Assets | The new functionality allows users to draw a polygon or a geometrical shape on the map to capture the location of an asset from the back-office or through MobileOps. | Guide |
| File Picker size limit | Plugins | The size limit of uploaded files against a file picker has been increased from 50MB to 500MB. Larger files will appear as a link in emails and on Service Desk. | - |
| Delete interactions | Contact Centre | Interactions created against customer accounts can be deleted on Contact Centre. A specific access role is required for users to be able to delete interactions. | - |
Service Export - 'yesterday' | Analytics | The ability to include reports from 'yesterday' has been added to Service Export. This can be used in scheduled reports, for example daily reports on all requests received on the previous day. | - |
| Knowledge articles in new tab | Contact Centre | When viewing a knowledge article in Contact Centre, there will be a button to open the article in a new tab in your browser. | - |
| Purchase Orders module | Purchase Orders | The Purchase Order module allows your organisation to create and manage purchase orders with suppliers. | Guide |
| Scheduled Service Export structure change | Scheduled Service Export | Changes have been made to the structure of the Scheduled Service Export report. Data will now be received as catalogue - year - year, rather than year - cataloge year - catalogue. | - |
If you encounter any issues during testing, please submit a support ticket using [email protected].
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