The ability to view interactions against a customer profile through Contact Centre has now been implemented. To access the interactions you simply have to open up a customer profile from within Contact Centre, and click on 'Interaction' under the 'View' tab of the right hand panel.
Clicking on 'Interaction' will bring up a list of the interactions logged with that customer in a clear, concise layout - similar to the alternative Interaction display from within a customers profile on the Community module.
Deleting an Interaction:
RBAC Configuration
The 'Delete' function is available based on RBAC configuration.
Under the Access -> Role -> Tick 'Delete interaction' on Contact centre to enable this feature for that access role.
Ability to delete interactions via Contact Centre
From contact centre, navigate to a person's profile and then click on 'Interaction' from right menu; it displays the list of interactions against that customer.
When the agent clicks on the Delete icon then the system will prompt the agent to confirm for deletion action.
Clicking on the Ok button will delete the interaction and refresh the interaction report to allow the deletion of that specific interaction & its details.
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