Group Notifications – Notifying the members of internal groups

Where the owner of the SR is a group (internal), all group members whose email addresses have been added will be notified when appropriate.

For example, there is a group called the Appeals Team with the Email ID – appeals@itouchvision.com. Its members are Nicki Eley, Shem H, Mr. Darren Bird, and Mr. Philip Scott. If this group is designated as the owner of an SR and notifications are to be sent according to rules and updates, these notifications will be sent to the group email appeals@itouchvision.com) and to all the members' emails, as shown in the screenshot.

Note – Previously, notification to group meant only sending email to the main group email and now after this enhancement, it will email all the members.