When viewing a Service Request, Admin Users can now also see if any of their colleagues are also looking at the same Service Request. This primarily will help to prevent users from updating information at the same time, as they can confirm with each other.
On the top-right, a new "Also on this request" section has been added, which shows if any other Admin User is viewing or working on the same Service Request.
If they have been inactive on the page for five minutes, they will display as idle. If they have been inactive for over ten minutes, they will be removed from the "Also on this request" section.
This can be restricted based on Access Roles.
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