How do I upload form translations?

Created by Lewis Eley, Modified on Thu, 22 May at 3:50 PM by Lewis Eley

The new functionality allows the administrator to import a CSV file to accommodate the language translation for form and its items.

Administration -> Service request and case -> Form Language Upload

If you select a form, and then click download, this will provide a file with the existing translations/text available in the system. You can then use this downloaded file to add all the translations and then re-upload the CSV file to the system. This will map the words as per the code EN (English) and CY (Welsh).

While importing the translated file, it is mandatory to select the ‘Destination language’ and then it will insert/update the text of the selected language.

For example; if you download the file, add the Welsh text, then import the CSV while selecting the language as ‘Welsh’. This will then enable all the entries with CY in the file to be updated.

This file will be processed into the system via a scheduler which will run overnight.

Note – You must upload the same CSV file with translations which you downloaded to begin the process.