What is the basic flow to integrate a Service Request to another system?

Created by Mark Eves, Modified on Fri, 13 Jan, 2023 at 3:24 PM by Ben Hayes

    1. Basic flow
      1. 1.1.Get summaries


GET https://itouch.vision/integration/806/serviceRequest/summary/?recordState=ALL&status=OPEN&priority=OPEN&catalogue=OPEN&form=OPEN&creationDateFrom=01-NOV-2013%2001%3A10%3A10&creationDateTo=27-NOV-2013%2023%3A59%3A59&languageCode=EN&integrated=Yes&profileCode=IDOX&otherSystemID=30123&otherSystemCode=MY1


      1. 1.2 - Get detail


GET https://itouch.vision/integration/806/serviceRequest/1234


                             3. 1.3 - Put Integration ID


PUT https://itouch.vision/integration/806/serviceRequest/integrationID/8766423systemID=2019%2FEN%2F002&systemCode=ECHO
 


      1. 1.4 - Put status

PUT https://itouch.vision/integration/806/serviceRequest/status/1234?status=HIGH



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