How do I configure Lone Worker for my Organisation?

This new feature is used to call a pre-defined contact number in case of emergencies from a mobile device, where a worker requires immediate assistance.  This allows the worker to set check in times with reminders from a mobile device. The worker may check in at any time from a mobile device and alarms will be raised within the system if the time is exceeded. A worker may also call their Supervisor or raise the alarm manually from the device. An SOS/Emergency number can be configured on a per Worker basis.  

All workers can be monitored and managed from within the Workforce module of the Admin Portal.

All calls made are subject to a charge.  Please contact Abavus Support for further information ([email protected]).

For each Lone Worker, an SOS Contact Number and Manager Contact Number will need to be configured.

1. How to add Lone Worker to the mobile app.

Please note all changes made for the mobile app will need metadata published. 

Administration->Self Service->Tabs

You will first need to add a new tab, set the URL type to "Local View`" and then set the Local page to "Lone Worker". 

2. How to Configure the SOS Contact Number

 Admin Users can configure the emergency contact number via the Community Module:

01. Go to Community -> People -> Profile, and select Add -> Contact Point

02. Configure the Type to [Phone] and [Mobile], and the Purpose to [SOS].  The Country Code should be configured and the Number entered into the Number back only. Click on the “Add” button after completing all necessary fields. 

The configured SOS number will be displayed under “Contact Points”. 

Workers can call SOS from the Lone Worker tab, within the Mobile Worker App. 

The process flow for SOS is as follows:

[Call SOS -> If not answered -> Call SOS again -> If not answered -> Call Manager]

When anyone answers the call, it will connect the person to the Worker who requested the call. The system will make two attempts to call the given SOS number. If it is not answered after two attempts, the system will call the Manager’s number, as configured in the system.How to Configure the Call Supervisor/Manager Contact Number

3. How to Configure the Manager Contact Number

Admin Users can configure the Supervisor’s contact number from the Community Module.

01. Go to Community -> People -> Profile -> Employment, and select Add -> Relationship

02. Select the relevant Employee from the list, and configure their Relationship to  [Manager]. Click on the “Add” button once all necessary details are completed.

The chosen Manager must have a contact number. If the Relationship is not added, the call will default to the Manager/Contact Centre added via Administration -> Workforce Settings. Please note, the default Manager/Contact Centre will also have a contact number added. 

4. How to enable tracking for Lone worker

Community->People-> Search for the Lone Worker

Once you have searched for the worker, you will need to click on the edit button and then after being redirected to the workers profile, click on the "Employment" tab. You will then find "Enable tracking" on the right side menu under "Manage". 

Please note, you will also need to add a working time for the worker which can be configured under employment in order for the tracking to work.

5. Workforce Monitoring

Left Menu-> Workforce->Monitor

With Workforce Monitor, this allows you to monitor all the lone workers. This functionality provides you with the workers name, email and mobile. If the worker has tracking enabled, users can view the workers location and their journey. 

Furthermore the user can check the workers check in time and how long the worker has until their check in expires. Adding onto this, if the worker hasn't checked in and they still have time remaining, a green circle will show next to their time remaining. If the check in time has expired, the circle will turn from green to orange.  

6. Workforce Journey

Workforce journey will locate the workers mobile device via GPS. The journey will give the exact location of the worker and the journey they take. For this functionality, tracking will need to be enabled on the workers profile.