Release Payment in Finance Reconciliation

Created by Alfie Jennings, Modified on Wed, 14 Feb at 3:16 PM by Alfie Jennings

A Service Request will only be submitted when its payment status is [CONFIRM].

Service Requests with a [TRANSFERRED], [FAILED], or [PAYMENT ABORTED] status will not be visible in the system, and are not saved as ‘Drafts’. They will only become visible if a subsequent transaction results in a [CONFIRM] status. These can be viewed in Analytics.

Processing failed payments

It is recommended that any [TRANSFERRED] transactions should be checked via your 3rd party payment provider to confirm that the payment has been taken successfully or not. You are likely to have a mix of failed and successful payments in your payment system.

These can be processed manually, so that the actual status of the payment can be updated in your system to confirm whether the payment has been taken or not.

NOTE - the ‘Release Payment’ action will need to be added to your payment integration at the point of develop, as it is not configured by default.

If the payment is successful and the status is [TRANSFERRED], select the button and enter a ‘Receipt Number’ (your 3rd party payment provider reference), and a response code of [0]. Once done, the payment status will update to [CONFIRM], and the SR will submit.

If the payment is unsuccessful, select the button and enter a ‘Receipt Number (your reference in Capita), and a ‘Response Code’ of [>0]. Once this is done, the payment status will update to [FAILED], and the SR will not be submitted.

It is unlikely that you will need to look at [FAILED] or [PAYMENT ABORTED] payments as part of your weekly checks, as this will be for audit purposes only.