Branding Requirements - Email Communications

Created by Ben Hayes, Modified on Tue, 14 Nov, 2023 at 8:59 AM by Ben Hayes

2. Email Communications

We provide the ability to send emails from the system on behalf of your designated domain.

By default, your system will use the [[email protected]] address for sending emails from the system.

You are able to change this address to something more specific to your organisation (e.g. [email protected]).

The following will need to be enabled within your organisation’s DNS records to allow the MCS Platform to send on behalf of your chosen email :

1. Include our domain in your SPF record ... "include:mycouncilservices.com"

2. For DKIM, add a TXT record with "itouchvision" as the DKIM selector, and use the following public key value (triple-click on the text below to select all of it, then use right-click or CTRL-C to copy):

k=rsa; p=MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAvd8gSuuAgwjVmHJ28RMZqjvSR+TsG0eY2Hfg3jFIvi0BGof2jRl9VB522/NNHGzb1BIHVAR7UfyrUvqxe3nkiuwarE0QnYC1bjORH/BNHP2IxaqKbu0o+aTRmdJH5JpxiSnBzq5Lhi/El1zjJo7rGSKTby56ddqs1mzvzImdQhOAnlznM8dx89VdzNEYinq5aslEKq0Tx/cgPxqZBSobMXiGou2+ETFBXZDfojuWcuuId1Rnel2XrN9Ei0A/k9BmGfX/iE2eNRjcDPo7naqvSdZYISVT53ImhBlwCLSSlUFQumopHI0hg2XTWrBrfKF9p1h3pZzmefvXW0LTkdfb5QIDAQAB;

Note

Any changes to your SPF and DKIM settings will apply to your Live/Production server, and your Demo system if applicable.

Once you have configured these settings, go into Administration > Mail > Templates and change the "From" address to the email address you have prepared. It's recommended that you send some test emails to make sure the settings have been configured correctly.

Emails from:

The Emails that are sent form the platform will follow a set format.

For email templates look and feel, this can be configured by following our Support Knowledge article

https://mycouncilservices.freshdesk.com/a/solutions/articles/101000401391?portalId=101000062743