My council services provides the ability to use case management. Case management is used internally by the user, this enables them to send a request to the required role individually. 

For example, if there is a request that needs to be dealt with by HR or a different department, the user can provide them with the specific case to manage.  

To configure a case form: 

Administration->Service request and case->Forms Builder

Once opened, please tick the catalogue box and then search for any form

You then will need to scroll to the bottom of the form and add a new catalogue

After clicking on add new catalogue, you will need to complete the catalogue details, for the "Type" Cases will need to be selected. 

Once the catalogue has been added, you will then need to search for the new catalogue in the search.

Once you have searched for the catalogue, you can then add a new form.

Once the form has been completed, please remember to publish the form.