How do I translate the Customer Portal?

Created by Mark Eves, Modified on Tue, 26 Apr, 2022 at 3:58 PM by Mark Eves

Currently, it is only possible to translate the Customer Portal from English to Welsh.

Many parts of the Customer Portal have translation pre-embedded and standardised across the platform. As such, you will only need to translate the following areas:

01. Terms and Conditions

Go to Administration -> Self Service -> Terms and Conditions

Switch to the appropriate language via Profile, enter the appropriate text in “Terms and Conditions”, and the click on “Save”.

02. Portal Settings

Go to Administration -> Self Service -> Portal

From here, you can translate your Organisation Name, Charts, Widgets (including Title and URL), and your URL (again, including Title and URL).

Switch to the appropriate language via Profile, enter the translated text into the relevant Items, and then click on “Save”.

03. My Organisation

Go to Administration -> General -> My Organisation

From here, you can translate your Organisation Name, Website URL, Addresses (including “Purpose”), and all Contact Points (again, including “Purpose”).

Switch to the appropriate language via Profile, enter the translated text into the relevant Items, and then click on “Save”.