Why can't I get a response from APIs when requesting Service Request information?

Created by Mark Eves, Modified on Mon, 20 Jan at 2:29 PM by Ben Hayes

If a customer is experiencing errors when querying the platforms' web-services to retrieve Service Request information, check that integration is enabled on the relevant catalogue.

If it is not, this can be resolved via Administration -> Forms Builder, and configuring your Catalogues to enable Integration, and setting the Integration Profile to "Default".